Cancellation & Late Policy

Appointments can be canceled up to 24 hours in advance without penalty.

If you are late for an appointment, you may lose some of that session time.

Arriving more than 10 minutes late may result in your appointment being canceled and rescheduled.

Late cancellations or reschedules (within 24 hours) will result in a cancellation fee of 50% of the session cost, forfeiture of the session if you are a package holder, and could require prepayment or a deposit for future appointments.

Same day/No Shows: 100% of missed appointment must be paid before next appointment. The applicable fee will be charged to the credit card provided at the time of booking.

Your first late cancellation or no-show is free. We understand that things happen and we are only human. After your first occurrence, the cancellation policy above will apply.

Card on File: Your card is collected at the time of booking but will not be charged for your service until after your appointment. Your card on file is only charged in the event that a cancellation or no-show fee applies.

Emergency and Special Circumstances:

We understand that emergencies and illnesses can happen. If you or your children have a medical issue, a family emergency, or face an unforeseen life event, please let us know as soon as possible. In cases of severe weather or unsafe travel conditions, please text to reschedule. Cancellations due to such circumstances will not incur a fee.

You can cancel or reschedule an appointment by texting Jan at (309) 212-6299.